Thursday, May 30, 2002

Help -- Problems with new TrackerPod

I just received my TrackerPod+Camera last week, and have a problem with the TrackerPod ceasing function intermittantly. The QuickCam Pro 3000 works great. (Odd that the standard Logitech base/stand was not included?)


I followed the directions to install the TrackerCam 3.01 software from CD and all the drivers to a Windows 2000 machine, start up the software, and it works, for about two minutes. Then the TrackerPod stops Tracking or moving at all, and every click on the movement buttons brings up a new IE window showing the flash demo -- VERY annoying, pops up several windows at once!


So I exit and re-run TrackerCam, and this time it reports an error at startup,a popup stating "TrackerPod not found!".


Reboot, and the cycle repeats, everything works for the first two minutes, then the 'pod stops functioning but the camera keeps going fine. Reboot again, and the pod doesn't work at all this time. Or sometimes it will work for a second (move slightly) then stop.


This is on a Toshiba Tecra laptop with two built-in USB ports, the TrackerPod and camera are the only devices connected to the two ports, using the supplied cable for the TrackerPod. When the 'pod stops working, both the built-in info page in the TrackerCam software and the system settings page show the second USB port as unused, nothing connected, 500ma used by the camera and 500ma available for additional USB hardware.


Lastly, I tried using a powered hub, thinking that the TrackerPod was drawing more than the rated 500ma. This works just a bit better, with the Trackerpod being able to pan/tilt a few degrees, then stop. But it does not resolve the problem.